HR Advisor- Tier 1
Company: The Judge Group
Location: Boca Raton
Posted on: May 4, 2024
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Job Description:
Judge Healthcare is seeking a HR Advisor (Tier 1) for an opening
in Boca Raton, FL with one of our great clients! Hours: Mon-Fri
8am-5pmLocation: 100% on-site in BOCA RATON, FL 33427 while in
training. After 4 months will be allowed to work 2 days on-site and
3 days remote per week.Pay: Flexible and based on
experienceResponsibilities:Conducts day-to-day transactional
processing in Workday and other related systems as required.Handle
high volume of incoming calls, chats and text in a call center
environment.
Evaluates and responds to employee and manager inquires via phone,
chat, or other methods and provide accurate and timely responses
through use of a knowledgebase, and desktop tools. Listening to
callers, digesting the information and conveying an accurate
solution.
Provides guidance to callers about Workday, Kronos and other HR
systems as required.
Demonstrates professionalism at all times when dealing with others
by communicating effectively, being responsive, and collaborating
with others.
Escalates complex issues to Tier 2 Service Center Specialists or HR
Service Center Manager as required.Creates and maintains detailed,
complete and accurate records of all interactions in the Case
Management System.Provides callers with excellent, efficient and
courteous service.Ensures case management notes are written
professionally thorough and accurately detail the problem and the
proposed resolution.Builds positive working relationship with
colleagues, manager and stakeholders.The ability to interact
effectively with a diverse employee and manager population at all
levels within the organizationQualifications & Requirements:A high
school diploma or general education degree (GED) required.---
Bachelor's degree, in Human Resources, Business or related field is
preferred.IHRIM and/or SHRM certification or Six Sigma a plus.1 - 2
years' experience in Human Resource, HR Operations, or Call Center
environment preferred.Knowledge of Workday or other HR systems is
desirable.Knowledge of case management systems and HR Portal
technology is helpful.Microsoft Office suite, Excel, Word, and
PowerPoint preferred.Bi-lingual (Fluent in any of the following
languages Portuguese, Spanish, Chinese, German or Hungarian)
requiredAre you or someone you know interested? Reach out to
Britney Bishop at 214-281-5953 or email an updated resume to
bbishop judge.com for immediate consideration!
Keywords: The Judge Group, Coral Gables , HR Advisor- Tier 1, Human Resources , Boca Raton, Florida
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